Return and Refund Policy

At Marina Kober, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to make the return or exchange process as easy and convenient as possible for you.

No Restocking or Handling Fees
You can return or exchange any eligible item within 30 days of receiving your order without any additional restocking or handling charges. We believe this policy builds trust and gives you the confidence to shop worry-free.

30-Day Free Return and Exchange Period
You have 30 calendar days from the delivery date to request a return or exchange. Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.

Who Pays the Return Shipping?

• If the return is due to our error (such as a wrong item, defective product, or damaged during shipping), Marina Kober will cover the return shipping costs.
• If the return is for other reasons, including a change of mind, wrong size, or preference, the customer will be responsible for return shipping fees.

How to Initiate a Return or Exchange

1. Contact our customer support team by email at [email protected] or by phone at +61 2 9381 6247 within 30 days of delivery.
2. Provide your order number and reason for the return or exchange.
3. Our team will guide you through the return process and provide the return shipping address.
4. Pack the item securely to avoid damage during transit and send it back to us.

Return Shipping Address
Marina Kober
650 George St
Sydney NSW 2000
Australia

Condition of Returned Items
To qualify for a full refund or exchange, returned items must be in their original condition without signs of wear, alterations, or damage. We reserve the right to refuse returns or issue partial refunds if items do not meet these conditions.

Refunds and Exchanges

• Once we receive and inspect your returned item, we will process your refund or ship your replacement promptly.
• Refunds will be credited back to your original payment method within 7-10 business days.
• Shipping charges (original and return shipping) are non-refundable unless the return is due to our mistake.

Exchanges
If you wish to exchange your item for a different size or color, please specify this when contacting our support team. Exchanges are subject to product availability.

Non-Returnable Items
Certain products such as final sale items, gift cards, or personalized/custom-made items may not be eligible for return or exchange. This will be clearly stated on the product page if applicable.

Customer Support Contact
For any questions, concerns, or assistance with your return or exchange, please reach out to us:
Email: [email protected]
Phone: +61 2 9381 6247

We appreciate your trust in Marina Kober and are dedicated to providing a positive shopping experience from start to finish. Your satisfaction matters to us.