Shipping Policy

At Marina Kober, we prioritize fast, reliable, and convenient delivery for all our customers across Australia. Our shipping policy is designed to provide transparency and peace of mind when shopping with us.

Order Processing Time
All orders received are processed within 1 to 3 business days from the moment payment is confirmed. During high-demand periods such as holidays, sales events, or unforeseen circumstances, processing times may take slightly longer. Once your order is processed and shipped, you will receive an email notification including your tracking information.

Shipping Destinations
We currently ship exclusively within Australia to ensure optimal delivery speed and service quality. Shipping to other countries is not available at this time.

Estimated Delivery Times

Standard shipping delivery typically takes between 5 to 7 business days after the order has been dispatched.
Remote or rural areas may experience slightly longer delivery times due to limited courier access.
Please note delivery times are estimates and can be influenced by external factors such as weather, public holidays, or unexpected delays in transit.

Shipping Fees and Free Shipping Policy

We offer free standard shipping on all orders throughout Australia with no minimum purchase amount required.
This means you won’t pay any extra fees for delivery, making your shopping experience more affordable and straightforward.

Order Tracking

Once your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor your package’s journey online via the courier’s website.
If you do not receive a tracking number within 3 days of order confirmation, please contact our support team.

Shipping Carriers

We work with trusted local and national courier services to ensure your order arrives safely and on time.
Our logistics partners are selected based on their reliability, coverage, and service quality.

Address Accuracy and Delivery Issues

Please provide accurate and complete shipping information during checkout. This includes your full name, street address, suburb, state, and postal code.
Marina Kober is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
In case of delivery failure (e.g., recipient not available, incorrect address), the package may be returned to us and reshipment may incur additional charges.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date.
We will work with our courier partners to investigate and resolve the issue promptly.

International Shipping

Currently, we only ship within Australia.
We hope to expand our shipping regions in the future and appreciate your understanding.

Customer Support

For any questions about shipping, delivery times, or order status, feel free to reach out to our customer service team.
Email: [email protected]
Phone: +61 2 9381 6247

Thank you for choosing Marina Kober. We are committed to providing you with a smooth and pleasant shopping experience backed by fast, free, and reliable delivery services.